1. General Services
What services does ORNER provide?
ORNER is an end-to-end logistics and supply chain platform specializing in reliable courier services for e-commerce
sellers and businesses.
We offer comprehensive solutions including:
- International freight forwarding (ocean, air, and land)
- Warehousing and fulfillment services
- Customs clearance and documentation handling
- Real-time shipment tracking
- Inventory management
- Amazon FBA shipping
- Door-to-door delivery services
- Express courier services
Our platform consolidates all logistics operations into a single interface,
giving you complete visibility and control from factory floor to customer door.
What makes ORNER different from other freight forwarders?
ORNER stands out through our comprehensive, technology-driven approach to logistics.
Unlike traditional freight forwarders, we offer an all-in-one platform that consolidates booking, tracking,
customs clearance, warehousing, and fulfillment into a single workflow.
- Specialization in e-commerce logistics and Amazon FBA
- Global warehouse network enabling fast, local delivery
- Real-time tracking and data analytics
- Direct integration with e-commerce platforms
- Personalized service from dedicated account managers
- Flexible, scalable solutions with no long-term contracts required
- Suitable for businesses from small startups to large enterprises
2. Tracking & Delivery
How does ORNER’s tracking system work?
ORNER provides real-time shipment tracking through advanced GPS technology and integrated tracking systems.
Once your shipment is dispatched, you’ll receive notifications with tracking information.
You can monitor your shipments through:
- Our online platform with live updates
- Current location information
- Estimated delivery times
- Exception alerts for any issues
Our tracking system integrates seamlessly with major carriers and fulfillment centers, ensuring continuous visibility
across all transportation modes—whether ocean, air, or land freight.
What are ORNER’s delivery timeframes?
- Express Courier Services: Same-day and next-day delivery options within eligible service areas
- Priority Air Express: 1–3 business days
- Standard International Air Freight: 5–7 business days
- Ocean Freight Shipping: 25–35 days depending on origin and destination ports
- Amazon FBA Shipments from China: Within the standard timeframe for the chosen shipping method
We provide accurate delivery estimates during the booking process and keep you updated throughout transit.
How do I track my shipment with ORNER?
Tracking your shipment with ORNER is simple and provides complete visibility.
Once your shipment is booked and dispatched, you’ll receive a confirmation email with your unique tracking number.
Tracking methods:
- Visit the tracking section of our website and enter your tracking number
- Log into your ORNER account dashboard for real-time updates and analytics
- Receive automated email and SMS notifications at key milestones
Our tracking system provides:
- Current location and status
- Estimated delivery date and time
- Customs clearance progress
- Exception alerts if any issues arise
For multi-stop shipments or complex logistics, you can view the complete journey with detailed information at each stage.
3. Pricing & Costs
How much does international shipping cost with ORNER?
International shipping costs are calculated based on several factors:
- Package weight and dimensions (including dimensional weight)
- Origin and destination locations
- Shipping method (express, air, or sea freight)
- Service level (standard or expedited)
- Additional services like insurance or customs clearance
ORNER offers competitive pricing through partnerships with major carriers and our global logistics network.
For accurate pricing, use our online quote system or contact our team at
pricing@or-ner.co.il.
We also offer volume-based discounts for businesses with regular shipping needs, helping you reduce costs while
maintaining reliable service.
How does ORNER reduce shipping costs for businesses?
- Negotiated carrier rates based on high shipping volumes
- Regional inventory placement through our global warehouse network
- Optimized packaging to minimize dimensional weight charges
- Freight consolidation for more economical LCL and FCL rates
- Volume-based pricing tiers for regular shippers
- Analytics to identify cost-saving opportunities
- Efficient customs clearance to reduce detention and demurrage charges
Many businesses report 20–40% cost reductions after switching to ORNER.
Does ORNER offer insurance for shipments?
Yes, ORNER offers comprehensive cargo insurance options to protect your shipments against loss, damage, or theft
during transit. Insurance coverage is available for all shipping methods including air freight, ocean freight,
and express courier services.
Coverage options include:
- Basic liability: Limited carrier liability based on weight
- Full replacement value insurance: Covering complete product value
The cost of insurance varies based on:
- Cargo value
- Shipping method and route
- Product type and fragility
- Selected coverage level
We recommend insuring high-value shipments, fragile items, and goods traveling longer distances or through multiple
transshipment points.
4. Amazon FBA & E-commerce
Does ORNER ship to Amazon FBA warehouses?
Yes, ORNER specializes in shipping directly to Amazon FBA fulfillment centers worldwide.
We handle the entire process, including:
- Proper FBA packaging and labeling according to Amazon’s requirements
- Customs clearance and import documentation
- Direct delivery to multiple Amazon warehouse locations
- Compliance with Amazon’s receiving standards
- Shipment splitting when required by Amazon
Our platform integrates with Amazon systems, and our team has extensive experience with Amazon FBA logistics.
Can ORNER handle e-commerce fulfillment?
Yes, ORNER offers comprehensive e-commerce fulfillment services designed for online sellers.
- Inventory receiving and storage at our global warehouses
- Real-time inventory management and tracking
- Automated order processing workflows
- Professional pick and pack services
- Multi-carrier shipping integration
- Returns management
Our platform connects directly to major e-commerce platforms, enabling fast, accurate fulfillment and improved
delivery times worldwide.
5. Warehousing & Fulfillment
Where are ORNER’s warehouses and fulfillment centers located?
ORNER operates a global network of strategically positioned warehouses and fulfillment centers, including:
- China (with fulfillment operations in Shenzhen)
- United States
- Canada
- Europe (multiple locations)
- Australia
- Middle East
This network enables faster delivery and reduced shipping costs by positioning inventory closer to your customers.
Does ORNER offer warehousing services?
Yes, ORNER provides professional warehousing and inventory management services through secure global facilities:
- Short-term and long-term storage solutions
- Climate-controlled facilities for sensitive products
- Inventory management with real-time visibility
- Receiving and quality inspection services
- Pick and pack fulfillment
- Kitting and assembly services
- Cross-docking for efficient distribution
Our warehouse management system integrates with your operations for accurate stock control and efficient fulfillment.
6. Customs & Documentation
What documents are required for international shipping?
Typical required documents include:
- Commercial invoice
- Packing list
- Bill of lading or air waybill
- Certificate of origin
- Customs declaration forms
- Import/export licenses (if applicable)
Additional documents (if applicable):
- Inspection certificates
- Insurance certificates
- Product-specific compliance documents
ORNER assists with preparing and managing all documentation to ensure compliance and prevent delays.
How does ORNER handle customs clearance?
Our customs services include:
- Document preparation and verification
- Tariff classification and duty calculation
- Compliance with import/export regulations
- Communication with customs authorities
- Payment of duties and taxes on your behalf (if arranged)
We work proactively to minimize clearance delays and ensure a smooth process for every shipment.
How long does customs clearance typically take?
Standard processing times:
- Standard customs clearance: 1–3 business days for most destinations
- Express clearance for air shipments: within 24 hours in many locations
Factors that may extend timeframes include:
- Incomplete or inaccurate documentation
- Special permits or inspections
- Random customs examinations
- High-traffic seasons at ports
- First-time importers requiring additional verification
ORNER’s customs experts help reduce risks and keep you updated on clearance status.
7. Shipping Methods
What shipping methods does ORNER offer?
We provide flexible shipping options to meet diverse business needs:
- Express Courier Services — for urgent shipments
- Air Freight — standard and expedited options
- Ocean Freight — FCL and LCL for bulk/cost-effective shipping
- Train Freight — on selected Europe/Asia routes
- Multimodal Transportation — combining methods for optimal cost and speed
Our team will help you choose the most suitable method based on your cargo, budget, and timeline.
What is ORNER’s door-to-door delivery service?
ORNER’s door-to-door service manages the full journey from pickup to final delivery, including:
- Collection from your supplier or warehouse
- International transportation (air or ocean)
- Customs clearance at destination
- Handling import duties and taxes (where applicable)
- Final-mile delivery to your customer or fulfillment center
This service reduces handoffs, minimizes delays, provides end-to-end tracking, and simplifies billing.
8. Special Cargo & Restrictions
Can ORNER handle hazardous or special cargo?
Yes, ORNER has the expertise and certifications to handle special cargo, including:
- Hazardous materials (dangerous goods)
- Temperature-sensitive products (refrigerated transport)
- Oversized or heavy cargo
- High-value goods requiring enhanced security
- Products requiring special handling or documentation
We ensure compliance with all relevant regulations (such as IATA and IMDG) and provide tailored handling instructions.
9. Sourcing & China Services
Can ORNER help with product sourcing from China?
While ORNER focuses on logistics and freight forwarding, we support businesses sourcing from China by:
- Coordinating pickup from Chinese factories and suppliers
- Conducting quality inspections before shipment (where arranged)
- Consolidating products from multiple suppliers
- Providing warehousing in China for inventory aggregation
- Handling export documentation and customs clearance
Our Shenzhen fulfillment operations and strong China network make us an ideal logistics partner for China-sourced products.
What are ORNER’s operating hours and how can I contact support?
ORNER’s customer support team is available to assist with shipping and logistics needs on business days.
We typically respond within 24 hours.
You can reach us via:
For urgent or time-sensitive matters, please indicate the urgency in your subject line.
Accessibility Statement
The or-ner.co.il website is designed to be accessible in accordance with WCAG 2.0 AA guidelines and
applicable local regulations.
The website is optimized for:
- All modern browsers (desktop, mobile, and tablets)
- Keyboard-only navigation
- People with partial vision impairment
- People with hearing impairment
If you encounter any accessibility issues, please contact us at
pricing@or-ner.co.il.
Still Have Questions?
If you didn’t find the answer to your question, please don’t hesitate to contact us.
Our experienced logistics team is here to help with any shipping, warehousing, or customs questions you may have.
Contact us today:
pricing@or-ner.co.il
ORNER – Your Trusted Distribution Partner